Frequently Asked Questions

What makes you different?

Our lip gloss is ultra-smooth and lightweight, so it never feels sticky or heavy on your lips. It also won’t leave any white residue and provides intense hydration for a soft, glossy finish.

Do you accept returns or exchanges?

All lip product sales are final due to hygiene reasons. If your order arrives damaged, contact us within 48 hours and we will provide the proper resolution.

How long does shipping take?

Delivery times depend on your location. You’ll see an estimated delivery time at checkout.

  • Canada: 3–8 business days

  • United States: 10–18 business days

What ingredients are used in the lip gloss??

Our lip gloss contains carefully selected ingredients that provide shine, hydration, and a smooth finish. The full ingredient list is available on the product page.

Is the lip gloss sticky?

No, our lip gloss is not sticky. It is very lightweight and designed to be one of the smoothest glosses you’ll ever try.

Is the lip gloss vegan or cruelty-free?

YES IT IS!

Does the gloss leave white residue on the lips?

ABSOLUTELY NOT! One of the reasons why we exist.

How can I contact customer support?

You can reach us by email at madebydellz@hotmail.com. We aim to respond to all inquiries within 72 hours.